Job Description
Join TechSolutions Inc. as an IT Support Specialist and become the backbone of our growing Wichita team! We're seeking a tech-savvy professional to deliver exceptional user experiences through proactive system maintenance, swift issue resolution, and innovative IT solutions. Enjoy a collaborative environment with cutting-edge technology, competitive compensation, and opportunities for career advancement. Your expertise will directly impact our mission to empower local businesses with seamless digital transformation.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows 10/11, Active Directory, and cloud services (Azure/O365)
- Execute system monitoring, patch management, and security protocols
- Create and maintain documentation for SOPs, network diagrams, and inventory
- Collaborate with vendors for hardware procurement and service-level agreements
- Train end-users on cybersecurity best practices and software utilization
- Lead IT projects including system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, PowerShell scripting, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong analytical skills for diagnosing complex technical issues
- Excellent communication and customer service abilities
- Relevant associate/bachelor's degree in IT or related field preferred