Job Description
Join our dynamic IT team as an IT Support Specialist in sunny Miami! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. At TechSolutions Inc., we pride ourselves on innovation and employee growth, offering comprehensive benefits and a collaborative work environment. If you're passionate about solving complex technical challenges and delivering outstanding customer service, this is your next career move.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 50+ end-users
- Manage Active Directory, user accounts, and group policies
- Deploy and configure network equipment (routers, switches, firewalls)
- Create and maintain IT documentation including SOPs and asset inventories
- Collaborate with vendors for hardware/software procurement and licensing
- Implement cybersecurity best practices and conduct security awareness training
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+ or CompTIA Network+ certification required
- Proficiency in Microsoft 365 administration and Azure fundamentals
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting skills with ability to work under pressure
- Valid Florida driver's license for occasional site visits
- Fluency in English and Spanish highly desirable