Job Description
Join our dynamic IT team in Colorado Springs and become the go-to technical expert for our growing organization. We're seeking a dedicated IT Support Specialist to deliver exceptional service across hardware, software, and network infrastructure. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your problem-solving skills shine. Apply today to launch your IT career in the heart of the Rockies!
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ endpoints
- Manage Active Directory, Windows 10/11, and Microsoft 365 environments
- Implement cybersecurity best practices including endpoint protection
- Deploy and maintain cloud infrastructure (Azure/AWS)
- Document SOPs and maintain IT asset inventory
- Provide Tier 2 support for network troubleshooting
- Train staff on technology adoption and security protocols
Qualifications
- 3+ years IT support experience with Windows environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell scripting and automation
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong knowledge of TCP/IP networking fundamentals
- Excellent communication and customer service skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Colorado driver's license for occasional on-site visits