Job Description
Join TechSolutions Inc., Milwaukee's leading IT innovator, as an IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. Enjoy competitive benefits, flexible work arrangements, and opportunities for career growth in a collaborative environment. Apply now to become part of our award-winning team!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement cybersecurity protocols and maintain system security
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office equipment setup and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services
- Strong troubleshooting skills with diagnostic tools
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Valid Wisconsin driver's license for occasional site visits