Job Description
Join TechSolutions Memphis, a leading IT service provider, as an IT Support Specialist. We're seeking a passionate tech professional to deliver exceptional support to our diverse client base in the Memphis area. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Provide on-site and remote technical support for hardware/software issues
- Manage help desk tickets with SLA compliance
- Deploy and configure workstations, networks, and cloud services
- Document IT assets and maintain inventory systems
- Collaborate with vendors for equipment/service procurement
- Train users on security protocols and best practices
- Monitor system performance and implement proactive solutions
Qualifications
- 3+ years of IT support experience in corporate environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux systems
- Strong knowledge of Active Directory and Azure AD
- Experience with help desk software (ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Valid Tennessee driver's license for on-site visits