Job Description
Join our dynamic IT team in Las Vegas as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, growth opportunities, and a collaborative environment in the heart of the tech industry.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (O365), and endpoint security systems
- Install, configure, and troubleshoot Windows/macOS environments
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server administration and Azure/O365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira)