Job Description
Join NashTech Solutions as an IT Support Specialist and become the backbone of our dynamic tech environment in Nashville! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing team. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Music City's thriving tech scene.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts and permissions via Active Directory
- Deploy and maintain desktop/laptop systems and peripherals
- Collaborate with vendors for hardware repairs and software licensing
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of Active Directory, Office 365, and cloud services
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support