Job Description
We are seeking a highly motivated and technically proficient IT Support Specialist to join our elite team in Fort Worth, Texas. At NexGen Systems, we pride ourselves on delivering top-tier technology solutions to our clients, and our internal team is the backbone of that success.
In this role, you will serve as the primary point of contact for all technical inquiries, ensuring our employees have uninterrupted access to the tools they need to excel. We offer a competitive benefits package, a collaborative work environment, and opportunities for continuous professional growth.
Responsibilities
- Technical Troubleshooting: Provide expert Level 2/3 support for hardware, software, and network connectivity issues via phone, email, and remote desktop tools.
- Incident Management: Manage and prioritize incoming support tickets using our Service Desk software, ensuring timely and accurate resolutions.
- System Maintenance: Perform regular system updates, patch management, and security configurations to maintain a secure IT environment.
- Asset Management: Maintain accurate inventory records of all IT hardware and software assets, including the setup and configuration of new devices.
- User Training: Conduct training sessions and create documentation to help users optimize their use of company software and systems.
- Remote Support: Assist remote employees with connectivity issues and software deployment using VPN and remote access protocols.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field is required; Bachelor's degree preferred.
- Certifications: CompTIA A+ and Network+ certifications are strongly preferred.
- Experience: Minimum of 2-4 years of experience in a Help Desk or IT Support role.
- Technical Skills: Proficient in Windows 10/11, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of diagnosing and resolving complex technical problems efficiently.