Job Description
Join our dynamic IT team as an IT Support Specialist in Austin! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, flexible work arrangements, and opportunities for professional growth in Austin's thriving tech scene.
As a key member of our IT department, you'll be instrumental in maintaining system reliability and user satisfaction. We offer a collaborative environment with modern tools and a commitment to work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 workstations and cloud infrastructure
- Implement cybersecurity protocols and maintain security compliance
- Document IT processes and create knowledge base articles
- Collaborate with vendors for equipment procurement and maintenance
- Support VoIP systems and mobile device management
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expert knowledge of Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for Windows OS and networking
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license and reliable transportation