Job Description
Welcome to Apex Digital Solutions, where technology meets innovation. We are currently seeking a talented IT Support Specialist to join our dynamic team in Phoenix, AZ. If you are passionate about troubleshooting complex IT issues and providing top-tier user support, we want to hear from you.
As part of our growing IT department, you will play a crucial role in maintaining our network infrastructure and ensuring seamless operations for our employees. We offer a competitive salary, comprehensive benefits, and a collaborative work culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Configure and manage end-user devices, including laptops, desktops, printers, and mobile devices.
- Monitor system performance, troubleshoot server issues, and perform routine maintenance to ensure 99.9% uptime.
- Assist in the deployment and setup of new hardware and software for incoming employees.
- Collaborate with the cybersecurity team to implement security protocols and conduct regular audits.
- Maintain accurate documentation of all incidents, tickets, and resolutions in the Service Desk management system.
Qualifications
- Minimum of 2-4 years of experience in IT support, help desk, or a related technical field.
- Certifications such as CompTIA A+, Network+, or Security+ are highly preferred.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Proficiency in troubleshooting network connectivity issues and VPN configurations.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work both independently and as part of a cross-functional team in a fast-paced environment.