Job Description
Join Our Dynamic IT Team in Fresno!
TechSolutions Inc. is seeking a talented IT Support Specialist to deliver exceptional technical assistance to our growing client base in Fresno, CA. As a key member of our IT department, you'll be the go-to expert for resolving complex technical challenges and ensuring seamless digital operations. We offer competitive compensation, comprehensive benefits, and a collaborative work environment focused on innovation and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 50+ employees
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and conduct system audits
- Document IT procedures and maintain accurate asset inventory
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows Server administration and Azure fundamentals
- Strong troubleshooting skills with networking concepts
- Excellent written/verbal communication abilities
- Experience with helpdesk ticketing systems (ServiceNow preferred)