Job Description
Join TechFlow Solutions as our next IT Support Specialist and become the backbone of our dynamic tech ecosystem. We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team of innovators. In this role, you'll diagnose hardware/software issues, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values your expertise.
Our Portland headquarters offers a hybrid work model with modern amenities and a commitment to work-life balance. You'll work alongside industry experts in cybersecurity, cloud infrastructure, and system administration while supporting critical business operations.
Responsibilities
- Provide Tier 2-3 technical support for 150+ users across Windows/macOS environments
- Manage and maintain Active Directory, Azure AD, and cloud infrastructure
- Deploy and troubleshoot network hardware (routers, switches, firewalls)
- Implement cybersecurity best practices and endpoint protection solutions
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Coordinate vendor relationships and hardware/software procurement
- Lead system upgrade projects and technology refresh initiatives
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Microsoft 365 and cloud platforms (Azure/AWS)
- Experience with ServiceNow or ITSM platforms
- Excellent troubleshooting skills for complex network issues
- Ability to manage competing priorities in a fast-paced environment