Job Description
We are seeking a Talent IT Support Specialist to join our innovative team in the heart of Detroit. In this role, you will be the first point of contact for our employees, providing technical expertise and ensuring our digital infrastructure runs seamlessly. We value problem-solving skills, a proactive attitude, and the ability to communicate complex technical concepts to non-technical users.
Why Join Us?
- Competitive salary package with performance bonuses.
- Comprehensive health benefits and retirement plans.
- Opportunities for professional growth and certification support.
- Work in a collaborative environment with cutting-edge technology.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Install, configure, and troubleshoot desktop operating systems (Windows and macOS) and productivity software.
- Maintain accurate records of all incidents and resolutions in the ticketing system.
- Assist in the deployment of new hardware and peripherals to employees.
- Perform regular maintenance on printers, scanners, and other peripherals to ensure optimal uptime.
- Collaborate with the network team to identify and resolve connectivity issues.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification or similar technical certification preferred.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving skills and the ability to troubleshoot under pressure.
- Strong verbal and written communication skills.