Job Description
We are seeking a dynamic IT Support Engineer to join our growing team in the heart of Miami. At Nexus Systems, we pride ourselves on delivering top-tier technical solutions to a diverse client base. If you are passionate about technology, enjoy solving complex problems, and want to work in a fast-paced environment, we want to hear from you.
As an IT Support Engineer, you will serve as the first line of defense for our internal and external clients, ensuring seamless operation of our technology ecosystem.
Responsibilities
- Provide expert technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain Active Directory, user accounts, and security permissions.
- Perform routine maintenance on servers, workstations, and peripheral devices.
- Collaborate with the network engineering team to troubleshoot complex connectivity issues.
- Document all IT incidents, resolutions, and standard operating procedures.
- Assist in the deployment and configuration of new workstations and mobile devices.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field.
- Certification such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
- Minimum of 3 years of professional IT support experience.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to lift and carry IT equipment weighing up to 50 lbs.