Job Description
Are you a tech-savvy problem solver looking to join a dynamic team in the heart of Silicon Valley? We are seeking a skilled IT Support Engineer to ensure our employees have the seamless technological experience they deserve. At Innovate Systems, we pride ourselves on innovation and efficiency, and our IT team is the backbone of that mission.
You will be responsible for diagnosing and resolving technical issues, managing IT assets, and delivering top-tier service to our internal clients. If you are passionate about technology and enjoy helping people, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues.
- Manage and resolve IT tickets efficiently within established SLA requirements.
- Configure, deploy, and maintain end-user devices, including laptops, mobiles, and peripherals.
- Assist in the onboarding process for new hires, including workstation setup and software installation.
- Collaborate with the IT infrastructure team to troubleshoot network connectivity and security issues.
- Monitor system performance and proactively address potential technical failures.
Qualifications
- Minimum of 3-5 years of experience in IT Support or Help Desk roles.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are preferred.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent problem-solving skills and a customer service-oriented mindset.