Job Description
Launch your career in IT with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our Help Desk Support team in San Antonio, TX. No prior experience required – we provide hands-on training in troubleshooting, system administration, and customer service. Enjoy a competitive salary, full benefits, and growth opportunities within our dynamic tech environment.
Our 8-week paid training program covers desktop support, network fundamentals, ticketing systems, and security protocols. Upon completion, you'll transition to a permanent role supporting enterprise clients while advancing your IT expertise.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Resolve user tickets via phone, email, and chat within SLA targets
- Install, configure, and maintain desktop/laptop systems
- Document incidents and solutions in IT service management tools
- Collaborate with network and security teams on complex issues
- Conduct user training on new technologies and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Excellent written and verbal communication skills
- Comfort working in a fast-paced, team-oriented environment
- CompTIA A+ certification (or willingness to obtain post-training)
- Valid Texas driver's license (for occasional on-site support)