Job Description
Join our dynamic IT team at TechBoston Solutions as an immediate hire Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our Boston headquarters. In this pivotal role, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for 500+ employees. Our collaborative environment offers rapid growth opportunities and exposure to cutting-edge enterprise systems. If you thrive in fast-paced settings and possess a passion for problem-solving, apply today to start your career with us immediately!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems, application errors, and security incidents
- Manage service tickets using JIRA/ServiceNow with SLA adherence
- Deploy and configure Windows/macOS systems, printers, and mobile devices
- Create user accounts, manage permissions, and enforce IT security protocols
- Document solutions in knowledge base and conduct training sessions
- Collaborate with vendors for hardware/software procurement
Qualifications
- 2+ years of experience in corporate IT help desk support
- Proficient in Windows 10/11, macOS, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or similar certification required
- Excellent troubleshooting skills with hardware/software diagnostics
- Ability to prioritize tasks under pressure and multitask effectively
- Strong written/verbal communication and customer service skills
- Experience with ticketing systems and remote support tools