Job Description
Join our dynamic team immediately as a Help Desk Support Specialist in Boston, MA! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional customer support and resolve technical issues efficiently. This is a rare opportunity to launch your career in IT with a leading tech provider offering competitive compensation and growth opportunities.
We're looking for someone passionate about technology and committed to delivering outstanding user experiences. If you thrive in fast-paced environments and excel at problem-solving, apply today and start your career journey with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support tickets in ITSM systems with detailed resolution steps
- Collaborate with cross-functional teams to escalate complex technical issues
- Deploy and configure desktop/laptop systems according to organizational standards
- Conduct user training on new technologies and software applications
- Maintain inventory of IT assets and ensure compliance with security protocols
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- Minimum 2 years of experience in technical support or help desk roles
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, Zendesk)
- CompTIA Security+ certification preferred
- Ability to work flexible hours including occasional on-call duties