Job Description
Join our cutting-edge IT team in the heart of San Francisco! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. This immediate hire opportunity offers a competitive salary, comprehensive benefits, and a chance to work with industry-leading technologies in a collaborative environment. If you thrive in fast-paced settings and possess exceptional problem-solving skills, apply today to jumpstart your career in tech support!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop problems, OS issues, and application errors
- Manage user accounts, permissions, and security protocols in Active Directory
- Document all incidents, resolutions, and asset management in ServiceNow
- Collaborate with network and security teams on escalated technical issues
- Train employees on best practices for cybersecurity and data protection
- Monitor system performance and proactively address potential outages
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Expertise in Windows 10/11, macOS, Microsoft 365, and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+, Network+, or equivalent certification preferred
- Exceptional customer service skills with ability to de-escalate situations
- Proficiency with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional on-call duties