Job Description
Join TechVision Solutions' dynamic IT team as an immediate hire Help Desk Support Specialist! We're seeking a technically skilled professional to deliver exceptional user support across our Silicon Valley headquarters. This high-impact role offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies in a collaborative environment. Apply today to start your career with an industry leader committed to innovation and employee growth.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 500+ employees
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365, Azure AD)
- Manage Active Directory accounts, VPN configurations, and security protocols
- Document tickets using ServiceNow with detailed resolution steps and SLA adherence
- Deploy and configure laptops, monitors, peripherals, and mobile devices
- Collaborate with network/infrastructure teams on complex escalations
- Conduct new hire IT onboarding and security awareness training
Qualifications
- 3+ years in enterprise help desk or technical support role
- CompTIA A+/Network+ certification or equivalent experience
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent troubleshooting skills with ability to diagnose hardware failures
- Customer service mindset with ability to manage high-pressure situations