Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Atlanta, GA. We're seeking a tech-savvy professional to resolve user issues, maintain system integrity, and deliver exceptional customer service. This is your chance to launch your IT career with a forward-thinking company offering competitive compensation and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems (e.g., ServiceNow, Jira) with SLA adherence
- Deploy and configure end-user devices (laptops, peripherals)
- Document solutions and create knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Conduct user training on new technologies
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting and communication skills
- Experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Ability to work flexible shifts including occasional weekends