Job Description
Join our dynamic team immediately! Nashville's leading tech firm seeks a proactive Help Desk Support Specialist to resolve technical challenges and deliver exceptional user experiences. This urgent opening requires immediate availability and offers competitive benefits including health insurance and retirement plans. If you're a tech-savvy problem-solver ready to make an impact, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage ticketing system with < 4-hour SLA compliance
- Provide remote and on-site technical support to diverse teams
- Document solutions and update knowledge base articles
- Collaborate with IT infrastructure team on network security
- Train employees on new software implementations
- Monitor system health and perform preventive maintenance
Qualifications
- 3+ years in Tier 2/3 help desk support
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11 and Active Directory
- Experience with ServiceNow or Jira ticketing systems
- Strong communication skills and customer service aptitude
- CCNA or Network+ certification preferred
- Ability to lift 30 lbs for equipment handling
- Immediate availability for on-site rotations