Job Description
Join our dynamic IT team as an Immediate Hire Help Desk Specialist in Richmond, VA! We're seeking a tech-savvy professional to provide exceptional support to our growing client base. This is your chance to launch your career in a fast-paced environment with competitive benefits and growth opportunities. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems via phone, email, and remote access
- Install, configure, and maintain Windows 10/11 systems
- Manage Active Directory accounts and permissions
- Document all tickets in ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Train users on security best practices
Qualifications
- 1+ years of help desk or desktop support experience
- CompTIA A+ certification required
- Proficiency in Windows OS and Microsoft Office Suite
- Strong troubleshooting skills with TCP/IP networking
- Excellent written and verbal communication abilities
- Experience with Service Desk ticketing systems
- Ability to work independently in a fast-paced environment
- Valid driver's license and reliable transportation