Job Description
Are you ready to elevate your IT career in the heart of New York City?
Apex Systems is seeking a high-performing Tier 2 Help Desk Specialist to join a dynamic, high-growth team. If you have a knack for solving complex technical puzzles and thrive in a fast-paced environment, this is your opportunity to secure a top-tier salary and benefits package in one of the world's most exciting cities.
As a key member of our technical support team, you will be the go-to expert for resolving escalated tickets, managing user access, and ensuring business continuity for our diverse client base. We offer a competitive compensation structure, comprehensive health benefits, and a clear pathway for professional advancement.
Why Join Us?
- Generous Compensation: Base salary ranging from $85k to $120k depending on experience.
- Full Benefits: Medical, dental, and vision insurance starting day one.
- Professional Growth: Access to cutting-edge training and certifications.
- Modern Tech Stack: Work with the latest hardware and software solutions.
Responsibilities
- Escalated Issue Resolution: Provide advanced technical troubleshooting and support for hardware, software, and network issues for enterprise-level clients.
- User Access Management: Manage Active Directory (AD) environments, including account creation, permissions, and password resets.
- Documentation: Maintain accurate and up-to-date records of incidents, resolutions, and technical procedures in the ticketing system.
- Hardware Deployment: Oversee the installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.
- Remote Support: Deliver exceptional remote technical support via tools like TeamViewer, LogMeIn, and Remote Desktop.
- Vendor Liaison: Coordinate with third-party vendors for complex repairs and service level agreements.
- Training: Assist in the onboarding process for new users and provide technical training to junior staff.
Qualifications
- Experience: Minimum of 3-5 years of professional IT Support experience, with a preference for Tier 2 or Help Desk roles.
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate is highly preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite (Outlook, Word, Excel), and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Availability: Ability to work in a hybrid or on-site model with flexible shifts, including some evening or weekend coverage.
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting and root cause analysis.
- Education: Associate’s degree in Computer Science, Information Technology, or a related field.