Job Description
Launch your IT career with InnovateTech Solutions' elite trainee program in Tulsa! We're seeking motivated individuals to join our award-winning team with industry-leading compensation and rapid advancement opportunities. Enjoy hands-on training with cutting-edge technology while earning a competitive salary that exceeds market standards. Our comprehensive benefits package includes health insurance, 401(k) matching, and paid certifications. Work in a dynamic environment where your growth is prioritized through mentorship from senior engineers and structured career progression paths.
Responsibilities
- Provide Tier 1 technical support for hardware/software systems including desktops, laptops, and network infrastructure
- Diagnose and resolve complex technical issues via remote support and on-site assistance
- Document all IT incidents, resolutions, and asset changes in ticketing systems
- Collaborate with senior engineers on network security protocols and system updates
- Train end-users on new software implementations and best practices
- Assist in deploying and maintaining cloud-based solutions (Azure/AWS)
- Participate in 24/7 on-call rotation after initial training period
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills with Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Exceptional customer service and communication abilities
- Ability to lift 30 lbs and work flexible hours including weekends
- Valid Oklahoma driver's license for occasional on-site visits
- Experience with ITSM tools (ServiceNow, Jira) preferred