Job Description
Are you ready to launch a lucrative career in Information Technology?
Apex Digital Systems is seeking a driven IT Support Trainee to join our elite technical team in Virginia Beach. We specialize in delivering enterprise-grade IT solutions and are looking for individuals eager to master the art of technical support in a high-paying, fast-paced environment.
This is not just an entry-level role; it is a structured training program designed to fast-track your career. You will work alongside senior engineers to resolve complex technical challenges while earning a competitive salary and comprehensive benefits package.
Why Join Us?
- Competitive Compensation: Top-tier salary structure for trainees.
- Career Acceleration: Clear roadmap to Senior IT Specialist and Engineering roles.
- Professional Development: Paid certification support (e.g., CompTIA A+).
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network connectivity issues.
- Diagnose and troubleshoot system errors and user-reported incidents with a focus on resolution.
- Assist in the deployment, configuration, and maintenance of desktop workstations, laptops, and mobile devices.
- Maintain accurate documentation of IT incidents, solutions, and hardware inventory in the helpdesk system.
- Collaborate with senior engineers to optimize system performance and ensure data security compliance.
- Perform routine system updates, patch management, and security audits.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related technical field (Bachelor's degree is a plus).
- Familiarity with Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Strong customer service skills and the ability to communicate complex technical solutions to non-technical users.
- Willingness to obtain industry-recognized IT certifications (CompTIA A+, Network+) within 12 months of employment.
- Proactive problem-solving mindset with a high attention to detail.
- Relevant internship or technical experience is a significant advantage.