Job Description
We are looking for ambitious individuals to join our elite IT Support Trainee program in San Diego. This is a high-growth opportunity designed to launch your career in Information Technology. As a Trainee, you will work alongside senior engineers to gain hands-on experience in a dynamic corporate environment. We offer competitive pay, comprehensive training, and a clear path to senior technical roles.
Why Join Us?
- High starting salary with rapid performance-based raises.
- On-site mentorship and professional certification sponsorship.
- State-of-the-art tech stack and modern office facilities.
Do you want to build a future-proof career in tech? Apply today!
Responsibilities
- Tier 1 Support: Provide exceptional technical assistance to employees via phone, email, and ticketing systems (ServiceNow/Jira).
- Hardware & Software: Diagnose, troubleshoot, and resolve hardware malfunctions, operating system issues, and application conflicts.
- Network Assistance: Assist in the deployment, configuration, and maintenance of local area networks (LAN) and wireless networks.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in the knowledge base.
- Security Compliance: Help enforce IT security policies and conduct regular asset audits.
- Team Collaboration: Work closely with the IT team to improve workflow efficiency and user experience.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent military/service experience).
- Technical Knowledge: Basic understanding of Windows 10/11, macOS, and Linux operating systems.
- Networking: Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
- Soft Skills: Strong analytical thinking and the ability to explain complex technical concepts to non-technical users.
- Communication: Excellent written and verbal communication skills required.
- Attitude: A self-starter mindset with a passion for continuous learning and problem-solving.