Job Description
Are you ready to launch a lucrative career in Information Technology? Apex Systems is seeking a driven IT Support Trainee to join our elite team in Houston, Texas. This is a rare opportunity for ambitious individuals to receive hands-on mentorship while earning a competitive salary.
As part of our high-performing support team, you will be the first point of contact for technical solutions, troubleshooting complex hardware and software issues, and ensuring seamless business operations. We value innovation, continuous learning, and professional growth.
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support to internal stakeholders via phone, chat, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues with speed and accuracy.
- Manage and maintain the IT asset inventory and ensure all documentation is up-to-date.
- Assist in the deployment and configuration of new workstations, laptops, and peripherals.
- Monitor system performance and respond proactively to alerts to prevent downtime.
- Collaborate with senior engineers to implement security patches and software updates.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience considered).
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, Active Directory).
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Excellent verbal and written communication skills for interacting with diverse users.
- Ability to obtain relevant IT certifications (CompTIA A+, Network+) within 12 months.
- Reliable transportation to the Houston office location.