Job Description
Join TechSolutions Inc., a leading IT innovator in Fort Wayne, as an IT Support Trainee! This high-paying entry-level role offers accelerated career growth, mentorship from industry experts, and comprehensive benefits. Launch your tech career in a dynamic environment where your skills will be nurtured and valued. Perfect for recent graduates or career changers with a passion for technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document incident tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex troubleshooting
- Deploy and configure end-user systems and peripherals
- Conduct system backups and security audits
- Train staff on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid Indiana driver's license (for occasional on-site support)