Job Description
Join TechNova Solutions' elite IT Support Trainee program and accelerate your career in one of America's tech hubs! We're seeking ambitious individuals to receive world-class training while delivering premium support to Fortune 500 clients. This competitive package includes comprehensive benefits, mentorship from industry veterans, and a clear path to senior IT roles. Boston's thriving tech ecosystem awaits you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Document incident resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement security protocols and best practices for enterprise environments
- Conduct system audits and recommend infrastructure improvements
- Train end-users on new technologies and company systems
- Participate in after-hours rotational support coverage
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS administration and Active Directory
- Strong troubleshooting skills for cloud platforms (AWS/Azure)
- Excellent written and verbal communication abilities
- Basic knowledge of network protocols and cybersecurity principles
- Ability to lift 20 lbs for equipment handling
- Valid driver's license for occasional site visits