Job Description
Join TechNova Solutions' elite IT Support Trainee program and launch your career in high-demand technology! We're seeking motivated individuals to receive paid training in enterprise systems, cybersecurity, and cloud infrastructure. Our comprehensive 6-month program combines classroom instruction with hands-on experience in a Fortune 500 environment. Enjoy competitive compensation, full benefits, and a dedicated mentorship program designed to accelerate your growth into a senior IT specialist role.
Why TechNova Solutions? We invest in talent through tuition reimbursement, professional certifications (CompTIA, AWS), and career advancement pathways. Our Virginia Beach headquarters features cutting-edge labs and collaborative workspaces where innovation thrives. This is your opportunity to build a future-proof career in technology without student debt!
Responsibilities
- Deploy and configure desktop/laptop hardware and peripheral devices
- Provide Tier 1 technical support for 200+ employees via ticketing system
- Install and maintain Windows 10/11 and macOS operating systems
- Execute network troubleshooting using Wireshark and ping utilities
- Document IT procedures and create knowledge base articles
- Participate in 24/7 on-call rotation (rotating schedule)
- Collaborate with senior engineers on infrastructure projects
- Complete quarterly certification milestones (A+, Network+)
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Experience with Windows/macOS troubleshooting (personal or academic)
- Excellent written and verbal communication skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation
- Ability to lift 30 lbs and work in server environments
- Pass background check and pre-employment drug screen