Job Description
Join our dynamic IT team in Stockton, CA as a Help Desk Support Specialist! We're offering a $5,000 sign-on bonus for qualified candidates who start by October 31st. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your technical expertise makes a real impact. What you'll love: Flexible hybrid schedule, professional development stipend, and opportunities to advance into specialized IT roles. Why us? We're a rapidly growing tech solutions provider committed to employee growth and community engagement. Apply today to jumpstart your career!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for 200+ employees
- Diagnose and resolve hardware/software issues including Windows/macOS, networking, and cloud applications
- Manage Active Directory accounts, permissions, and system access requests
- Create and maintain detailed documentation in ITSM system (ServiceNow/Jira)
- Collaborate with network engineers on escalated infrastructure issues
- Implement IT security protocols and enforce company policies
- Train staff on new software deployments and best practices
Qualifications
- 2+ years of hands-on help desk/IT support experience in corporate environment
- CompTIA A+ or equivalent certification (required)
- Proficiency in Windows 10/11, macOS, Microsoft 365, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent communication and customer service abilities
- Basic knowledge of Azure AD and cloud infrastructure
- Ability to lift 30 lbs for equipment maintenance