Job Description
Are you a tech-savvy problem solver looking for a role that values your time and offers weekly compensation? MetroConnect IT Services is currently seeking a dedicated Help Desk Support Specialist to join our growing team in St. Louis, MO.
We are looking for individuals who are passionate about technology and committed to providing exceptional support to our internal clients. With our weekly pay structure, you can focus on your work without the wait for bi-weekly processing. Join us and take the next step in your IT career today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person in our St. Louis office.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and password resets for the organization.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Maintain accurate and up-to-date documentation of incidents, solutions, and technical procedures.
- Collaborate with the network engineering team to address complex infrastructure issues.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in Help Desk or Technical Support roles.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with Active Directory, Remote Desktop, and ticketing systems (e.g., ServiceNow, JIRA) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work in our St. Louis office location.