Job Description
Join our dynamic team as a Help Desk Support Specialist in Riverside, CA and enjoy the benefit of weekly pay! We're seeking a tech-savvy professional to provide exceptional customer service and technical support to our clients. This role offers immediate compensation cycles and a collaborative environment where you can grow your IT career.
Why Apply Today?
- Weekly paychecks for financial flexibility
- Comprehensive training and certification opportunities
- Modern office with cutting-edge technology
- Competitive benefits package (health, dental, vision)
- Clear career advancement paths
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document all technical issues and resolutions in ticketing systems
- Collaborate with IT team on network and security protocols
- Train end-users on software applications and best practices
- Monitor system performance and report potential threats
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving and customer service skills
- Ability to work independently and in a team environment
- Valid California driver's license (for occasional on-site visits)
- Basic knowledge of cloud services (Office 365, AWS, Azure)