Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated individuals to join our award-winning Help Desk Support team in Chula Vista. No prior experience required – we provide everything you need to succeed in the tech industry.
As a Help Desk Support Trainee, you'll receive hands-on training in troubleshooting, customer service, and system administration. Our immersive 8-week program combines classroom instruction with real-world experience under the guidance of senior technicians. Upon completion, you'll transition to a full-time role with competitive pay, benefits, and clear advancement opportunities.
Join our collaborative, fast-paced environment where innovation meets customer obsession. We invest in our people because your growth fuels our success.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide exceptional customer service with empathy and technical expertise
- Document all interactions using our ticketing system (ServiceNow)
- Collaborate with IT teams to escalate complex technical problems
- Train on enterprise systems including Windows, Active Directory, and cloud platforms
- Participate in daily team huddles and knowledge-sharing sessions
- Complete certification training (CompTIA A+, Microsoft 365)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and professionalism
- Valid driver's license (for potential on-site support)
- Must pass background check and drug screening