Job Description
We are looking for a dedicated Help Desk Support professional to join our growing team in Stockton, CA. If you have a passion for technology and a knack for solving problems, this is the perfect opportunity for you.
Why Join Us?
- $2,000 Sign-On Bonus for qualified candidates!
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement in a dynamic IT environment.
- Modern office environment with a collaborative team culture.
In this role, you will serve as the first point of contact for internal employees, providing top-tier technical support to ensure business continuity and efficiency.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve hardware and software issues for desktops, laptops, printers, and mobile devices.
- Manage user account provisioning, password resets, and security access permissions within Active Directory.
- Install, configure, and maintain operating systems (Windows, macOS) and office productivity software.
- Document all technical issues, resolutions, and procedures in the ticketing system.
- Collaborate with senior IT staff to troubleshoot complex network and infrastructure problems.
- Conduct end-user training sessions on IT best practices and new software releases.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote support tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving skills and the ability to troubleshoot under pressure.
- Outstanding verbal and written communication skills with a customer-first mindset.
- Ability to lift and move hardware equipment as needed (up to 30lbs).