Job Description
Join our dynamic IT team and kickstart your career tomorrow! TechCore Solutions is seeking a passionate Help Desk Support professional to deliver exceptional technical assistance to our clients in the vibrant Saint Paul area. This urgent opening offers immediate employment for candidates ready to make an impact in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of Minnesota's tech hubs.
Why Apply Today?
- Immediate start available
- Competitive salary with performance bonuses
- Full benefits package including health insurance
- Professional development opportunities
- Modern collaborative workspace downtown
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Document all interactions and resolutions in IT service management system
- Install, configure, and maintain workstations and peripherals
- Collaborate with senior engineers on complex escalations
- Conduct user training on new technologies and systems
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of IT help desk or desktop support experience
- Proficiency with Windows OS and Microsoft Office Suite
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits