Job Description
Join our dynamic IT support team in Bakersfield and accelerate your career with a $5,000 sign-on bonus! TechCore Solutions Inc. is seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity problems, security incidents, and system malfunctions
- Document all support tickets in ITSM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on IT security best practices and system utilization
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of hands-on help desk or technical support experience
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or similar certification preferred
- Excellent communication and customer service skills
- Ability to prioritize tasks in high-pressure situations
- Valid California driver's license (occasional on-site support required)