Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Help Desk Support Specialists in Saint Paul, MN. Join our award-winning team where we invest in your growth through hands-on training, mentorship, and career advancement opportunities. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on innovation and employee success. No prior experience required – we'll provide all the technical training needed to excel. Apply today and become part of Minnesota's leading IT support team!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets in ITSM software with detailed resolution steps
- Collaborate with senior technicians on complex escalations
- Train end-users on new systems and best practices
- Contribute to knowledge base articles and process improvements
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and customer service skills
- Strong problem-solving abilities with attention to detail
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly through training
- Comfort working in fast-paced, team-oriented environments
- Valid driver's license (for occasional site visits)
- CompTIA A+ certification (or willingness to obtain post-hire)