Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Detroit! Enjoy the security of weekly pay while delivering exceptional technical support to our valued clients. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced IT environment. If you're passionate about problem-solving and thrive in customer-facing roles, apply today to start your rewarding career journey!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems efficiently via phone, email, and ticketing systems
- Install, configure, and maintain computer systems and peripherals
- Document all interactions and solutions in the IT service management platform
- Collaborate with senior technicians to escalate complex issues
- Conduct user training on new technologies and best practices
Qualifications
- 2+ years of experience in help desk or technical support roles
- Proficiency in Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including occasional weekends
- Valid Michigan driver's license (for occasional on-site support)