Job Description
Are you a tech-savvy problem solver looking for a rewarding career? Apex Tech Solutions is currently hiring a Help Desk Support Specialist to join our growing team in Santa Ana, CA.
We are committed to providing top-tier technical support to our clients, and we need someone with a passion for technology and a knack for customer service. Join us and enjoy the peace of mind that comes with weekly pay and a supportive work environment.
Why Join Us?
- Weekly Paycheck: Get paid on time, every time.
- Competitive Salary: Earn between $20.00 - $28.00 per hour based on experience.
- Growth Opportunities: Clear paths for career advancement in IT.
Responsibilities
- Provide tier 1 technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network connectivity issues.
- Configure and set up new hardware and workstations for employees.
- Maintain accurate records of incidents and resolutions in the ITSM database.
- Collaborate with senior IT staff to resolve complex technical problems.
- Conduct user training sessions on software applications and security protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems (10/11) and Microsoft Office Suite.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, ServiceNow).
- Excellent communication and interpersonal skills.
- Ability to explain complex technical concepts to non-technical users.