Job Description
Join TechCore Solutions and enjoy the financial flexibility of weekly pay while supporting cutting-edge IT infrastructure! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic team in St. Louis. As a key player in our IT department, you'll be the first point of contact for troubleshooting hardware/software issues, resolving network connectivity problems, and maintaining seamless digital operations. With competitive compensation and weekly paycheck schedules, this role offers immediate financial stability while building your career in tech.
Why TechCore Solutions?
• Weekly paychecks for immediate financial relief
• Comprehensive benefits package (health/dental/vision)
• Career advancement opportunities in a growing tech hub
• Modern downtown St. Louis office with flexible work options
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage IT service tickets using ServiceNow and Jira systems
- Deploy and configure Windows/macOS workstations and peripherals
- Document technical procedures and knowledge base articles
- Collaborate with network and security teams on infrastructure projects
- Train users on new software and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills for network connectivity (VPN, Wi-Fi)
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk, or Jira)
- Ability to work flexible hours including occasional on-call support