Job Description
Join TechSolutions Detroit and experience the freedom of weekly pay while launching your IT career! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our dynamic client base. Enjoy competitive hourly rates, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and start earning every week!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and ticketing systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain accurate documentation of troubleshooting procedures
- Collaborate with IT team to implement system improvements
- Train users on new technologies and security protocols
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office, and networking fundamentals
- Strong troubleshooting skills with diagnostic tools
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional on-site visits