Job Description
Join our dynamic IT team in Wichita, KS and accelerate your career with weekly pay! We're seeking a motivated Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your problem-solving skills shine. Perfect for tech-savvy individuals ready to make an immediate impact with regular paychecks.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Troubleshoot Windows OS, Microsoft Office 365, and network connectivity problems
- Document incidents in ITSM system with detailed resolution steps
- Deploy and configure new workstations/servers using imaging tools
- Conduct user training on security protocols and software applications
- Collaborate with senior engineers on complex escalations
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+ certification or equivalent knowledge
- Proficiency in Active Directory, DNS, and DHCP fundamentals
- Strong diagnostic skills for hardware/software issues
- Excellent written/verbal communication abilities
- Ability to work flexible shifts including occasional weekends
- Valid Kansas driver's license for occasional on-site support