Job Description
Immediate Opening for Help Desk Support in San Antonio, TX!
Join our award-winning IT team as a Help Desk Support Specialist and become the technical hero our employees rely on. We're urgently seeking a customer-focused professional to resolve technical issues, optimize system performance, and deliver exceptional user experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
What We Offer:
- Competitive salary with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Modern collaborative workspace
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document tickets, solutions, and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Conduct user training on IT systems and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Microsoft Office 365, and networking fundamentals
- Strong customer service skills with ability to de-escalate complex situations
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic knowledge of Active Directory, Group Policy, and VPNs
- Ability to lift 30 lbs and install computer equipment