Job Description
We are seeking a dynamic and detail-oriented Help Desk Support Specialist to join our rapidly growing team in Santa Ana. If you have a passion for technology and a knack for solving complex problems, we want to hear from you. This is a fantastic opportunity to advance your career in a supportive, high-performance environment.
Why Join Us?
• Competitive hourly rate and comprehensive benefits package.
• Opportunities for professional development and certifications.
• A collaborative and inclusive company culture.
• Immediate start for the right candidate.
Responsibilities
- Provide tier 1 and tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Manage and update incident tickets in the help desk system (ServiceNow preferred).
- Perform regular system maintenance and software updates.
- Assist in the procurement and configuration of new devices.
Qualifications
- Associate degree in Computer Science, IT, or equivalent experience.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting protocols.
- Familiarity with Active Directory and remote access tools.
- Excellent communication and customer service skills.