Job Description
Are you ready to start your career tomorrow?
Apex Technical Solutions is seeking a dedicated Help Desk Support Specialist to join our growing team in Stockton, CA. If you thrive in a fast-paced environment and have a passion for solving technical problems, this is your chance to make an immediate impact. We offer a competitive salary, comprehensive benefits, and the opportunity to work with cutting-edge technology.
Why Join Us?
- Immediate Start Date
- Competitive Pay & Benefits Package
- Professional Growth Opportunities
- Supportive Work Environment
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize incoming help desk tickets to ensure rapid response times.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and peripherals.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with senior IT staff to escalate complex issues and implement long-term solutions.
- Assist in the deployment of new hardware and software across the organization.
Qualifications
- High School Diploma or GED required; Associate Degree in IT or equivalent experience preferred.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and Active Directory.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot complex problems under pressure and meet deadlines.
- ITIL certification is a plus but not mandatory.