Job Description
Join our award-winning IT team at TechSolutions Inc. and become the hero of our employees' technical challenges! We're seeking a passionate Help Desk Support Specialist to deliver exceptional service from day one. With cutting-edge tools and a collaborative culture, you'll solve problems efficiently while growing your expertise in a dynamic environment. Start tomorrow and make an immediate impact in our Minneapolis headquarters!
Why TechSolutions?
- Comprehensive training and onboarding program
- Clear career advancement pathways
- Modern tech stack and tools
- Competitive benefits package including health insurance and retirement plans
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Troubleshoot and resolve Windows/macOS operating system problems efficiently
- Manage Active Directory accounts, permissions, and security protocols
- Document all support tickets and solutions using our ServiceNow platform
- Collaborate with senior engineers on complex system issues
- Conduct new employee workstation setup and orientation
- Monitor system performance and proactively address potential issues
Qualifications
- Minimum 1 year of technical support experience or relevant certification
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- CompTIA A+ or equivalent certification preferred
- Ability to work flexible hours including occasional weekends
- Valid US work authorization required