Job Description
Start your tech career TOMORROW! TechSolutions Inc. is seeking a dynamic Help Desk Support Specialist to join our Memphis team immediately. As a first-line technical hero, you'll resolve critical IT issues for 200+ daily users while building lasting customer relationships. Enjoy comprehensive training, flexible scheduling options, and opportunities for rapid career advancement in our fast-growing IT department.
What we offer:
- Immediate start date (no waiting periods)
- Industry-leading certification reimbursement program
- Modern remote-hybrid work environment
- Health/dental/vision insurance + 401(k) match
- Quarterly performance bonuses
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Provide Tier 1/2 support for Microsoft 365 and cloud applications
- Document ticket resolutions in ServiceNow with 95%+ accuracy
- Train end-users on cybersecurity best practices
- Collaborate with network/security teams on incident response
- Conduct quarterly workstation health audits
Qualifications
- 1+ years of hands-on help desk experience required
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Service Desk ticketing systems
- Strong communication skills with technical/non-technical audiences
- Valid US driver's license (for occasional site visits)
- Ability to work flexible shifts (including weekends on rotation)