Job Description
Join our dynamic team at Pacific Tech Solutions and become the hero Honolulu residents need! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance starting immediately. As a key member of our IT department, you'll empower users to maximize productivity through seamless troubleshooting and personalized support. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in paradise. Your journey to an exciting tech career begins tomorrow!
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems across diverse systems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Create and maintain detailed documentation of user interactions and resolutions
- Collaborate with senior technicians on complex escalations
- Implement security protocols to protect organizational data
- Train users on new technologies and best practices
Qualifications
- High school diploma/GED with 1+ years IT support experience
- Proficiency in Windows OS, macOS, and Microsoft Office Suite
- Strong troubleshooting skills for hardware/network issues
- Excellent customer service and communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible shifts including weekends
- Valid Hawaii driver's license required